Privacy Policy
Last updated: October 2026
This Privacy Policy describes how Shengmilo collects, uses, and discloses your Personal Information when you visit or make a purchase from this website.
Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Information collected includes:
- Web browser version, IP address, time zone, and cookie information
- The pages or products you view and how you interact with them
- Name, billing address, and shipping address
- Payment information (processed by our payment partners, not stored by us)
How We Share Your Information
We share your Personal Information with service providers who help us deliver our services and fulfil our contracts with you. For example:
- We use Supabase to power accounts, orders, and site content on this website.
- We share information with our payment processors to process your payments securely.
- We share shipping details with logistics partners so they can deliver your e-bikes and accessories.
- We use Netlify as our web hosting provider, which serves the pages of this site.
Your Rights (GDPR & CCPA)
If you are a resident of the European Economic Area, the United Kingdom, or California, you have the right to:
- Access the Personal Information we hold about you
- Request that your Personal Information be corrected or updated
- Request that your Personal Information be erased ("right to be forgotten")
- Port your Personal Information to another service provider
- Object to or restrict the processing of your Personal Information
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at . We will respond within 30 days.
Data Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. Aggregated analytics data (such as page views and referral sources) is retained for up to 24 months.
Cookies
We use cookies and similar technologies to maintain your cart contents, keep you signed in, and understand how the Site is used. You can control cookies through your browser settings; disabling cookies may affect cart and account functionality.
Children's Privacy
This Site is not directed at children under 16, and we do not knowingly collect Personal Information from them.