Return & Refund Policy
Last updated: October 2026
We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return policy.
30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Conditions for Returns
To be eligible for a return, your item must be in the same condition in which you received it:
- Accessories & helmets: unworn, unused, with tags, and in the original packaging.
- Electric bikes: free from any dirt, dust, or damage. The odometer must show less than 10 miles (16 km) of use. The bike must be packed in its original box with all included accessories (keys, chargers, tools).
You will also need the receipt or proof of purchase.
Return Process & Shipping Costs
To start a return, contact our customer service team at . If your return is accepted, we will provide instructions on how and where to send your package.
Important: Items sent back to us without first requesting and receiving return authorization will not be accepted. Unless the return is due to a manufacturing defect or an error on our part, the customer is responsible for all return shipping costs. Due to the size and weight of e-bikes, return shipping can be significant.
Refund Timing
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 5-10 business days. Please note that it can take additional time for your bank or card issuer to process and post the refund.
Contact Us
To start a return, email with your order number and the reason for the return.