Shipping & Delivery Policy

Shipping Rates

We are committed to delivering your electric bicycles and accessories safely and efficiently across the globe.

• Free shipping to the European Union*, the United Kingdom, Russia, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Vietnam, Thailand, Cambodia, Indonesia, the Philippines, Hong Kong SAR, Macao SAR, Taiwan region of China, and mainland China.
• Other destinations — the applicable shipping rate and delivery time are calculated and shown before you confirm your order.
• No VAT or customs duty is charged to customers on any order.

* EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Due to battery capacity restrictions, e-bikes generally cannot be shipped to Cyprus and Malta.

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Order Tracking

When your order ships, we will email you a tracking number you can use to follow its progress. Please allow 48 hours for tracking information to become available with the carrier.

Estimated Shipping Times

* Delivery times are estimates and may be delayed by circumstances beyond our control (epidemics, conflicts, weather, carrier backlogs, etc.).

Battery Shipping

E-bike batteries are classified as dangerous goods for transport. All batteries are shipped in compliance with applicable transport regulations using certified packaging, which may add processing time compared with non-battery items.

Customs & Duties

We do not charge VAT or customs duty to customers. If your local customs authority assesses any duty on delivery, please contact us and we will work with you on a solution.